Terms of service

 

These Terms of Service govern your access to and use of fanormj.shop, including all webpages, features, content, products, checkout functions, customer accounts, and related services made available through the website.

Throughout these Terms, “fanormj.shop,” “we,” “us,” and “our” refer to the operator of the fanormj.shop online store. “You” and “your” refer to any visitor, customer, account holder, or person using the website.

By accessing the website or placing an order, you agree to these Terms of Service and the policies incorporated into them.

1. Eligibility

You must have reached the age of majority in your province, territory, state, or country of residence to place an order independently.

A person who has not reached the applicable age of majority may use the website only with the involvement and authorization of a parent or legal guardian.

By placing an order, you confirm that:

• You have legal capacity to enter into the transaction;

• The information you provide is accurate and complete;

• You are authorized to use the selected payment method;

• Your purchase is for lawful purposes;

• You will comply with these Terms and applicable law.

2. Store Hosting

The store is hosted through Shopify, which provides the e-commerce platform used to display products, process checkout activity, and manage orders.

Certain functions may also be provided by independent payment processors, shipping carriers, analytics services, applications, and other service providers.

3. Accounts

You may be able to create a customer account.

You are responsible for:

• Keeping your login credentials confidential;

• Providing accurate account information;

• Updating information when it changes;

• Restricting unauthorized access to your account or device;

• Informing us promptly of suspected unauthorized use.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

4. Product Information

We make reasonable efforts to display product descriptions, specifications, measurements, images, colours, materials, and other information accurately.

However:

• Screen and device settings may affect colour display;

• Product packaging may change;

• Measurements may have reasonable manufacturing tolerances;

• Minor design or appearance differences may occur;

• Product information supplied by manufacturers or suppliers may be updated.

Such differences do not limit any mandatory right where a product is materially misrepresented, defective, unsafe, or not supplied as agreed.

5. Product Availability

Products and quantities are subject to availability.

Adding a product to a cart does not reserve it. A product may become unavailable before checkout or fulfilment.

We may:

• Limit quantities;

• Discontinue products;

• Correct stock information;

• Reject orders exceeding reasonable personal-use quantities;

• Cancel an unavailable product and refund the amount paid for it.

6. Prices, Currency, and Taxes

Prices are displayed in the currency indicated on the website or during checkout.

Applicable taxes, duties, shipping upgrades, and other charges will be displayed before order submission where they can reasonably be calculated.

All standard orders qualify for free standard shipping. Optional upgraded shipping charges, where offered, will be displayed separately.

Your financial institution may apply currency conversion, international transaction, or payment processing charges. These charges are determined by the institution and are not controlled by fanormj.shop.

7. Pricing and Listing Errors

We may correct typographical errors, inaccurate descriptions, incorrect prices, promotional errors, inventory errors, or omissions.

If an error affects an order already submitted, we may contact you for instructions or cancel the affected item and issue a refund.

We will not knowingly rely on an obvious pricing error to mislead a customer. Nothing in this section permits conduct prohibited by applicable consumer protection law.

8. Orders and Acceptance

Submitting an order is an offer to purchase the selected products.

An automated order confirmation acknowledges receipt but does not necessarily mean the order has been finally accepted.

We may review an order for:

• Payment authorization;

• Product availability;

• Address accuracy;

• Fraud or security concerns;

• Quantity limits;

• Legal or delivery restrictions.

An order is accepted when we confirm fulfilment or dispatch, unless applicable law provides otherwise.

9. Right to Refuse or Cancel Orders

We may refuse or cancel an order where reasonably necessary, including when:

• Payment cannot be authorized;

• Information is incomplete or inaccurate;

• A product is unavailable;

• A price or product listing contains a material error;

• The order appears fraudulent or unauthorized;

• The order violates these Terms;

• Fulfilment or delivery is legally restricted;

• The customer has engaged in abusive, threatening, or fraudulent conduct.

If we cancel a paid order, we will issue a refund for the cancelled amount to the original payment method.

10. Payment

You agree to provide current, complete, and accurate payment and billing information.

Payment may be authorized or charged when the order is submitted, depending on the payment method and checkout configuration.

Payment processing is performed by Shopify and independent payment providers. Their terms and privacy practices may also apply.

11. Promotions and Discount Codes

Discount codes and promotions:

• Must be used according to their stated terms;

• May have expiry dates or quantity limits;

• May apply only to selected products or customers;

• Cannot normally be combined unless expressly stated;

• Cannot be exchanged for cash;

• May be withdrawn or corrected if issued or applied in error.

Fraudulent, unauthorized, duplicated, or manipulated use of a promotion may result in order cancellation.

12. Shipping and Delivery

All orders qualify for free standard shipping.

The estimated total delivery timeframe is 15 to 20 days after successful order submission and payment verification.

Delivery times are estimates rather than guarantees. Delays may occur because of carriers, customs, weather, public holidays, high order volumes, incorrect address information, delivery restrictions, or other circumstances outside our reasonable control.

Additional details are provided in our Shipping Policy.

13. Title and Risk

Responsibility for products will transfer according to applicable law and the delivery terms communicated during checkout.

Nothing in these Terms transfers risk to a consumer earlier than permitted under mandatory consumer protection law.

14. Returns and Refunds

Returns, refunds, cancellations, and exchanges are governed by our Return and Refund Policy.

Eligible return requests must normally be submitted within 30 days after delivery.

Our Return and Refund Policy forms part of these Terms.

15. Personal Information

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as necessary to operate the store, process payments, fulfil orders, prevent fraud, provide customer support, and comply with law.

16. Intellectual Property

Unless otherwise indicated, website content made available by fanormj.shop—including text, layout, graphics, designs, icons, logos, photographs, product presentation, and website organization—is owned by, licensed to, or lawfully used by fanormj.shop.

You may access and use the website for personal, non-commercial shopping purposes.

You may not, without authorization:

• Copy or republish substantial website content;

• Use content for commercial resale or competing services;

• Remove copyright, trademark, or ownership notices;

• Scrape, harvest, or systematically extract website data;

• Reverse engineer website functionality;

• Misrepresent an affiliation with fanormj.shop;

• Use our content in a misleading, unlawful, or infringing manner.

Third-party trademarks and product names remain the property of their respective owners.

17. Reviews, Feedback, and Submissions

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You have the right to provide it;

• It is accurate to the best of your knowledge;

• It does not infringe another person’s rights;

• It is not fraudulent, defamatory, threatening, unlawful, obscene, or misleading;

• It does not contain malicious software or unauthorized advertising.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, format, display, and distribute the submitted content for store operation, customer service, product presentation, marketing, and business improvement, subject to applicable privacy law.

We may remove content that violates these Terms.

18. Prohibited Uses

You must not use the website:

• For unlawful, fraudulent, or deceptive activity;

• To violate intellectual property, privacy, or other legal rights;

• To submit false payment, identity, or delivery information;

• To introduce viruses, malicious code, or harmful technology;

• To interfere with website security or operation;

• To scrape or collect information without authorization;

• To impersonate another person;

• To harass, threaten, or abuse customers, staff, or service providers;

• To make fraudulent returns, refund claims, chargebacks, or disputes;

• To bypass purchase limits or security controls;

• To promote illegal products or activities.

We may restrict access, cancel orders, preserve evidence, or report suspected unlawful activity where appropriate.

19. Third-Party Links and Services

The website may contain links to third-party websites or use third-party tools and applications.

Third parties operate independently and may have separate terms and privacy policies.

We do not control and are not responsible for third-party content, availability, security, products, services, or practices. Use of a third-party service is at your discretion, subject to any rights available under applicable law.

20. Website Availability

We may modify, suspend, maintain, or discontinue all or part of the website.

We do not guarantee that the website will always be uninterrupted, error-free, or available on every device or network.

We will take reasonable steps to maintain normal service but are not responsible for disruptions caused by maintenance, network failures, cyber incidents, hosting providers, force majeure events, or circumstances outside our reasonable control.

21. Disclaimer of Warranties

To the maximum extent permitted by law, the website is provided on an “as available” basis.

We do not make warranties beyond those expressly stated or legally required.

This section does not exclude or restrict any statutory condition, warranty, guarantee, or remedy that cannot legally be excluded, including rights relating to product quality, safety, description, fitness for purpose, or delivery.

22. Limitation of Liability

To the maximum extent permitted by law, fanormj.shop will not be liable for indirect, incidental, special, punitive, or consequential losses arising from website use, service interruptions, third-party services, or circumstances outside our reasonable control.

Where liability cannot be excluded, it is limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, personal injury, violation of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.

23. Indemnification

To the extent permitted by law, you agree to indemnify fanormj.shop against reasonable losses, claims, and expenses resulting from your unlawful use of the website, violation of these Terms, fraud, or infringement of another person’s rights.

This section does not apply to losses caused by fanormj.shop or where indemnification would be prohibited by consumer protection law.

24. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire or flood;

• Epidemics or public health emergencies;

• War, terrorism, or civil unrest;

• Government action;

• Customs restrictions;

• Labour disputes;

• Carrier disruption;

• Internet, hosting, or infrastructure failures;

• Supplier or fulfilment interruption.

We will take reasonable steps to minimize disruption and fulfil or refund affected orders as appropriate.

25. Termination

We may suspend or terminate access to the website if you materially violate these Terms or engage in unlawful, fraudulent, or abusive conduct.

Obligations that by their nature should survive termination—including payment obligations, intellectual property provisions, liability provisions, and dispute provisions—will continue to apply.

26. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

27. No Waiver

A delay or failure to enforce a provision does not waive the right to enforce it later.

28. Entire Agreement

These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, Legal Notice, and other policies displayed during checkout, form the agreement governing your use of the website and purchases.

29. Governing Law

These Terms are governed by the applicable federal laws of Canada and the laws of the Canadian province or territory having lawful jurisdiction over the transaction.

Nothing in these Terms deprives a consumer of mandatory protections available under the laws of the consumer’s province, territory, state, or country of residence.

30. Dispute Resolution

Please contact info@fanormj.shop first so that we can attempt to resolve any concern directly.

Nothing in these Terms prevents you from contacting your payment provider, a consumer protection authority, a privacy regulator, a court, or another lawful dispute-resolution body.

31. Changes to These Terms

We may update these Terms when our services, operations, technology, or legal obligations change.

The revised Terms will be posted on fanormj.shop with an updated date. Changes apply prospectively unless applicable law requires otherwise.

32. Contact

Questions about these Terms may be sent to:

fanormj.shop
Email: info@fanormj.shop
Website: fanormj.shop