Privacy policy

This Privacy Policy explains how fanormj.shop collects, uses, discloses, retains, and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

This policy is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act where applicable, as well as applicable provincial privacy legislation.

1. Who We Are

For purposes of this Privacy Policy, “fanormj.shop,” “we,” “us,” and “our” refer to the online store operating through fanormj.shop.

Privacy enquiries may be sent to:

Email: info@fanormj.shop
Website: fanormj.shop

Please use the subject line “Privacy Request” when contacting us about personal information.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

This may include:

• Full name;

• Email address;

• Telephone number when provided;

• Billing address;

• Shipping address;

• Other delivery or contact information.

Order and Transaction Information

This may include:

• Products purchased or considered;

• Order number;

• Order value;

• Currency;

• Discounts;

• Payment status;

• Shipping method;

• Delivery and tracking information;

• Returns, exchanges, refunds, cancellations, and disputes;

• Communications concerning an order.

Payment Information

Payments are processed through Shopify and the payment provider selected during checkout.

Depending on the payment method, the payment provider may collect card details, bank information, electronic wallet details, billing information, authentication information, and fraud-prevention data.

We generally receive transaction details such as payment status, payment method type, billing information, and transaction identifiers rather than complete payment card information.

Account Information

If customer accounts are available, we may collect:

• Account login information;

• Account preferences;

• Saved addresses;

• Order history;

• Wishlist or shopping preferences;

• Account activity.

Device and Usage Information

When you access our website, we or our service providers may automatically collect:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• Language and regional settings;

• Referring website;

• Pages viewed;

• Products viewed;

• Links selected;

• Time and date of visits;

• Session duration;

• Shopping cart activity;

• Approximate location derived from an IP address;

• Cookie and similar technology identifiers.

Customer Service Information

When you contact us, we may collect:

• The content of your message;

• Order information;

• Photographs and videos;

• Product complaint information;

• Return and refund details;

• Records of our communications;

• Any other information you voluntarily provide.

Marketing Information

When you subscribe to marketing or otherwise provide valid consent, we may collect:

• Email address;

• Marketing preferences;

• Consent records;

• Engagement with marketing messages;

• Unsubscribe requests.

3. How We Collect Information

We may collect personal information:

• Directly from you;

• Automatically through your browser or device;

• Through cookies and similar technologies;

• From Shopify;

• From payment processors;

• From shipping carriers and fulfilment partners;

• From fraud prevention and security providers;

• From analytics or advertising partners, subject to applicable consent requirements;

• From publicly available or legally permitted sources.

4. How We Use Personal Information

We may use personal information to:

• Operate and maintain our website;

• Create and manage customer accounts;

• Process payments;

• Confirm, fulfil, ship, and deliver orders;

• Provide tracking information;

• Process cancellations, returns, replacements, and refunds;

• Communicate about orders or customer enquiries;

• Detect and prevent fraud, abuse, security incidents, and unauthorized transactions;

• Verify identities where reasonably necessary;

• Maintain transaction, tax, accounting, and business records;

• Improve products, services, website performance, and customer experience;

• Personalize website content and product recommendations;

• Measure website and marketing performance;

• Send marketing communications where consent or another lawful basis exists;

• Administer discounts, promotions, or surveys;

• Enforce our policies and Terms of Service;

• Establish, exercise, or defend legal claims;

• Comply with legal, regulatory, tax, accounting, court, or law-enforcement requirements;

• Complete a business reorganization, financing, sale, merger, or transfer where permitted by law.

We will not collect, use, or disclose personal information for purposes that a reasonable person would consider inappropriate in the circumstances.

5. Consent

Where consent is required, we seek consent that is meaningful and appropriate to the sensitivity of the information and the purposes for which it is collected.

Consent may be express or implied depending on the circumstances and applicable law.

You may withdraw consent for optional processing by contacting info@fanormj.shop, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services. For example, we require shipping and transaction information to fulfil an order.

6. How We Disclose Personal Information

We may disclose personal information to service providers that perform functions on our behalf, including:

• Shopify and its affiliates;

• Payment processors and financial institutions;

• Fulfilment centres, suppliers, warehouses, and shipping carriers;

• Website hosting and information technology providers;

• Security, fraud prevention, and identity verification providers;

• Customer support and communication providers;

• Analytics providers;

• Advertising and marketing providers, subject to applicable consent requirements;

• Professional advisers, including accountants, insurers, auditors, and legal advisers;

• Government, regulatory, court, law-enforcement, or tax authorities where legally required;

• Parties involved in a potential or completed business transaction.

These service providers may use information only as permitted by their agreements, their own lawful privacy obligations, and applicable law.

We do not sell personal information for monetary payment in the ordinary meaning of the word “sell.”

7. Shopify

Our online store is hosted by Shopify.

Shopify processes personal information to provide the commerce platform, checkout, hosting, security, analytics, fraud prevention, and related services used by our store.

Shopify may independently process certain information according to its own privacy notices and legal obligations. Customers may review Shopify’s privacy information through Shopify’s official website.

8. International and Cross-Border Processing

Our service providers, suppliers, payment processors, carriers, and technology partners may operate in Canada, the United States, or other countries.

As a result, personal information may be transferred to, stored in, or processed in a jurisdiction outside your province, territory, or country of residence. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with local law.

We use reasonable contractual, administrative, and technical measures to protect personal information handled by service providers.

9. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

• Keep the website functioning;

• Remember cart contents and preferences;

• Authenticate accounts;

• Protect against fraud and unauthorized use;

• Understand website traffic and performance;

• Measure advertising effectiveness;

• Personalize content or advertising where permitted.

Some cookies are necessary for website operation. Other cookies may be optional depending on applicable law and your location.

You can manage cookies through your browser settings and any consent tool made available on the website. Blocking certain cookies may affect website functionality, checkout, account access, or saved preferences.

10. Analytics and Advertising

We may use analytics tools to understand how visitors interact with the website.

Where permitted and subject to applicable consent requirements, we may also use advertising technologies to:

• Measure advertising campaigns;

• Show relevant advertisements;

• Understand whether an advertisement led to a website visit or purchase;

• Build or measure audiences.

You may limit certain advertising activities through available cookie controls, browser settings, device privacy settings, or advertising platform preference tools.

11. Marketing Communications

We send promotional electronic messages only when permitted under applicable law.

Marketing messages will include an unsubscribe method where required. You may unsubscribe by:

• Selecting the unsubscribe link in the message;

• Contacting info@fanormj.shop;

• Adjusting available account or communication preferences.

We will process valid unsubscribe requests as required by applicable Canadian law.

Even after unsubscribing from marketing, you may continue to receive non-promotional communications relating to orders, payments, delivery, returns, refunds, account security, policy changes, or customer service requests.

12. Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this policy;

• Complete orders and provide customer support;

• Maintain financial, tax, accounting, and transaction records;

• Prevent fraud and abuse;

• Resolve disputes;

• Enforce agreements;

• Meet legal, regulatory, insurance, and compliance requirements.

Retention periods vary depending on the type of information and the applicable legal or operational requirement.

When information is no longer required, we take reasonable steps to delete, destroy, anonymize, or securely isolate it.

13. Security

We use reasonable administrative, technical, physical, and organizational safeguards appropriate to the sensitivity of the personal information under our control.

These measures may include:

• Access controls;

• Password protection;

• Encryption in transit where supported;

• Secure hosting;

• Payment tokenization or third-party payment processing;

• Fraud monitoring;

• Restricted access to customer information;

• Service provider assessments;

• Record retention and deletion procedures.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should use strong, unique passwords and should not send sensitive payment information through ordinary email.

14. Security Incidents

If a security incident involving personal information occurs, we will investigate and take reasonable steps to contain and address the incident.

Where required by applicable law, we will notify affected individuals and the appropriate privacy authority and will maintain required breach records.

15. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information under our control;

• Ask how your information has been used or disclosed;

• Request correction of inaccurate or incomplete information;

• Withdraw consent to optional processing;

• Request deletion where legally available;

• Challenge our compliance with applicable privacy requirements;

• Submit a privacy complaint.

To make a request, email info@fanormj.shop with the subject line “Privacy Request.”

We may need to verify your identity before processing a request. We will not disclose personal information to a requester unless we are reasonably satisfied that the requester is authorized to receive it.

Some information may be withheld where permitted or required by law, including information protected by legal privilege, information relating to another person, or information that cannot be disclosed without creating a serious risk of harm.

16. Children’s Privacy

fanormj.shop is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement. If you believe a child has provided personal information improperly, contact info@fanormj.shop so that we can review and, where appropriate, delete it.

17. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy, security, accuracy, or practices of third parties. Review the applicable third party’s privacy policy before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations.

The updated version will be posted on fanormj.shop with a revised “Last Updated” date. Where required, we will provide additional notice or seek renewed consent.

19. Privacy Questions and Complaints

For access requests, corrections, consent withdrawals, complaints, or questions about this policy, contact:

fanormj.shop
Email: info@fanormj.shop
Website: fanormj.shop

We will review privacy complaints fairly and respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.