Shipping policy

 

This Shipping Policy applies to orders placed through fanormj.shop.

1. Free Standard Shipping

fanormj.shop provides free standard shipping on all orders.

There is no minimum purchase requirement for free standard shipping.

If an optional upgraded or expedited delivery service is made available during checkout, any additional charge will be clearly displayed before the order is submitted.

2. Delivery Destinations

We deliver to addresses accepted by the checkout system.

Availability may depend on:

• The destination country or region;

• Carrier service coverage;

• Product type;

• Delivery restrictions;

• Customs or import requirements;

• Applicable law.

If the checkout system does not accept a destination, we are unable to guarantee delivery to that location.

3. Estimated Delivery Time

The estimated total delivery timeframe is:

15 to 20 days

This timeframe begins after the order has been successfully submitted and payment has been verified. It includes normal order processing and standard carrier transportation.

The 15-to-20-day delivery period is an estimate and is not a guaranteed delivery date.

Delivery may take longer during:

• Public holidays;

• Major sales or promotional periods;

• Severe weather;

• Carrier disruptions;

• Customs inspections;

• Labour disputes;

• Public health emergencies;

• Remote-area delivery;

• Periods of unusually high order volume;

• Events outside our reasonable control.

4. Order Processing

Orders are normally reviewed and prepared for shipment within the initial portion of the estimated 15-to-20-day delivery timeframe.

Processing may include:

• Payment verification;

• Fraud and security screening;

• Address verification;

• Product preparation;

• Packaging;

• Transfer to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next available business day.

5. Order Confirmation

After an order is submitted, an order confirmation is normally sent to the email address provided during checkout.

Customers are responsible for checking that the following details are correct:

• Customer name;

• Email address;

• Shipping address;

• Apartment, unit, or building information;

• Postal code;

• Products ordered;

• Product variations;

• Quantity.

Contact info@fanormj.shop immediately if any information is incorrect.

6. Address Changes

We will attempt to update an address if the request is received before the order enters fulfilment or is transferred to the carrier.

Address changes are not guaranteed once processing has begun.

To request a change, email info@fanormj.shop and include:

• Order number;

• Name used for the order;

• Original address;

• Complete corrected address.

For security reasons, we may require verification before changing an address.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

fanormj.shop is not responsible for delays or delivery failure caused by:

• An incorrect street address;

• A missing apartment or unit number;

• An incorrect postal code;

• An incomplete recipient name;

• An invalid telephone number where required by the carrier;

• Refusal to pay legally applicable import charges;

• Failure to collect a package after carrier notice.

If a package is returned because of customer-supplied address information, reasonable redelivery, return transportation, handling, or carrier charges may be deducted from a refund or charged before reshipment, where permitted by law.

8. Shipment Confirmation and Tracking

When tracking is available, a shipping confirmation containing the tracking number will be sent by email.

Tracking information may take several days to update after the carrier receives the electronic shipping information.

Customers should allow time for the carrier’s tracking system to register the first physical scan.

9. Multiple Shipments

Products in the same order may be shipped separately because they may be stored at different fulfilment locations or become available at different times.

When an order is divided into multiple shipments:

• No additional standard shipping charge will be imposed;

• Separate tracking numbers may be provided;

• Packages may arrive on different dates.

A partial delivery does not necessarily mean that products are missing.

10. International Shipping, Customs, and Import Charges

If checkout permits delivery outside Canada, the order may be subject to:

• Import duties;

• Customs charges;

• Brokerage charges;

• Local taxes;

• Inspection fees;

• Other government charges.

Unless checkout expressly states otherwise, these charges are not included in the product price and are the customer’s responsibility.

Customs authorities may open or inspect packages and may delay delivery. fanormj.shop does not control customs processing times.

11. Delivery Delays

The 15-to-20-day delivery period is a reasonable estimate based on normal processing and transportation conditions.

A delay does not automatically mean that a package has been lost.

If tracking has not updated for an extended period or the order has not arrived after the estimated period, contact info@fanormj.shop with the order number.

We will review the available information and, where appropriate, contact the carrier, supplier, or fulfilment partner.

12. Lost Packages

A package may be considered lost only after the carrier or fulfilment partner has completed the applicable investigation or confirmed that delivery cannot be completed.

Depending on the investigation, we may provide:

• A replacement;

• Reshipment;

• A refund;

• Another remedy required by applicable law.

We may require the customer to confirm delivery details or complete a carrier declaration.

13. Packages Marked as Delivered

If tracking shows “delivered” but the package cannot be located, customers should:

1. Check mailboxes, entrances, side doors, parcel lockers, garages, reception desks, and other safe locations;

2. Ask household members, neighbours, concierge staff, or building management;

3. Wait until the end of the delivery day because some carriers scan packages shortly before final delivery;

4. Contact the carrier using the tracking number;

5. Contact info@fanormj.shop if the package remains missing.

We will assist with reviewing the shipment information. Refund or replacement eligibility will depend on the carrier’s investigation, delivery evidence, the accuracy of the address provided, and applicable law.

14. Stolen Packages

After a carrier has completed delivery to the correct address, the package may be outside our direct control.

Customers should promptly report suspected theft to:

• The carrier;

• Building management, where applicable;

• Local law enforcement, where appropriate;

• info@fanormj.shop.

We will reasonably assist with available shipment documentation. A replacement or refund is not guaranteed where valid delivery to the correct address has been confirmed, except where required by law.

15. Damaged Packages

If a package arrives visibly damaged:

• Photograph the package before opening;

• Photograph the shipping label;

• Photograph the damaged product and internal packaging;

• Keep all packaging;

• Contact info@fanormj.shop promptly.

Do not discard the damaged product or packaging until we confirm that it is no longer required.

16. Refused or Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to the sender or fulfilment partner.

If the refusal or failure to collect was not caused by our error, reasonable return transportation, handling, redelivery, or customs charges may be deducted from the refund where permitted by law.

17. Delivery Restrictions

Some carriers cannot deliver to certain remote areas, restricted facilities, military addresses, parcel lockers, hotels, forwarding services, or other special locations.

Availability will depend on the options accepted during checkout and by the applicable carrier.

We may contact you for an alternative address if delivery is not available.

18. Freight-Forwarding Services

Customers using a freight forwarder or third-party reshipping service do so at their own risk.

Our delivery obligation is normally completed when the package is delivered to the forwarding address provided at checkout, subject to applicable law.

We are not responsible for loss, damage, delay, repackaging, customs charges, or address changes occurring after delivery to an independent forwarding service.

19. Order Cancellations

Contact info@fanormj.shop as soon as possible to request cancellation.

We cannot guarantee cancellation after an order has entered processing, been packaged, or been transferred to the carrier.

If cancellation is not possible, the customer may request a return after delivery according to our Return and Refund Policy.

20. Statutory Rights

This Shipping Policy does not exclude or limit any mandatory delivery, cancellation, refund, repair, replacement, or consumer protection right provided by applicable Canadian federal, provincial, or territorial law.

21. Shipping Support

For shipping questions, contact:

fanormj.shop
Email: info@fanormj.shop
Website: fanormj.shop

Please include your order number and the email address used during checkout.