Refund policy

This Return and Refund Policy applies to purchases made through fanormj.shop.

By placing an order, you acknowledge that returns, exchanges, cancellations, and refunds are handled according to this policy, subject to any mandatory rights available under applicable Canadian federal, provincial, or territorial consumer protection laws.

1. Thirty-Day Return Period

You may request a return within 30 calendar days after the date your order is delivered.

To begin a return, contact us at:

Email: info@fanormj.shop

Your return request should include:

• Your order number;

• The name and email address used to place the order;

• The product you wish to return;

• The reason for the return;

• Photographs or videos when the product is damaged, defective, incorrect, or materially different from the product ordered.

A return must be approved before the product is sent. We will provide return instructions and the approved return destination by email.

Do not return products to the address shown on the original shipping label unless we specifically instruct you to do so. Products sent without prior approval or to an unauthorized address may be refused and may not qualify for a refund.

2. Return Eligibility

To qualify for a return, the product must normally:

• Be returned within the applicable 30-day period;

• Be unused, unworn, unwashed, unaltered, and undamaged;

• Include its original labels, tags, accessories, manuals, and components;

• Be returned in its original packaging where reasonably possible;

• Be accompanied by valid proof of purchase;

• Be packaged securely to prevent damage during return transportation.

You may inspect a product in the same way that you reasonably could in a physical retail store. Products showing excessive handling, use, washing, damage, odour, stains, missing components, or alteration may be refused or may qualify only for a reduced refund where permitted by law.

3. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

Contact info@fanormj.shop as soon as possible if:

• The product arrived damaged;

• The product is defective;

• You received the wrong product;

• A product or component is missing;

• The product is materially different from the description shown when the order was placed.

For faster assistance, provide clear photographs of:

• The entire product;

• The damaged or defective area;

• The shipping package;

• The shipping label;

• Any product label or identification code.

We may offer, depending on the circumstances:

• A replacement;

• A reshipment of the missing or incorrect product;

• A partial refund;

• A full refund;

• Another remedy required under applicable law.

Do not discard a damaged product or its packaging until we confirm that it is no longer required for inspection.

4. Non-Returnable Products

Unless required otherwise by applicable law, the following products cannot normally be returned:

• Gift cards;

• Downloadable or digital products after delivery or access;

• Personalized, customized, engraved, or made-to-order products;

• Perishable products;

• Products that create a health or hygiene risk after being opened or unsealed;

• Personal care, beauty, cosmetic, or intimate products that have been opened or used;

• Products containing hazardous, flammable, pressurized, or regulated materials;

• Products specifically identified as final sale or non-returnable before purchase;

• Products damaged through misuse, neglect, improper care, unauthorized repair, or normal wear and tear.

A final-sale designation does not limit any mandatory legal right relating to defective, unsafe, misrepresented, or incorrectly supplied products.

5. Sale and Promotional Products

Products purchased during a sale or promotion may be returned if they otherwise meet this policy, unless the product was clearly identified as final sale before purchase.

Refunds for promotional purchases are calculated according to the amount actually paid after discounts.

If returning part of a bundled or quantity-based promotion causes the remaining products to no longer qualify for the original discount, the refund may be adjusted to reflect the regular or applicable price of the products kept, where permitted by law.

6. Return Shipping Costs

For returns based on a change of mind, incorrect size selection, personal preference, or an address supplied incorrectly by the customer, the customer is normally responsible for return shipping costs.

fanormj.shop will cover reasonable return shipping costs, or provide another appropriate remedy, when we confirm that a product was:

• Damaged before delivery;

• Defective;

• Incorrectly supplied;

• Materially different from the product ordered.

Original standard shipping is free and therefore no original standard shipping charge is refundable.

Additional or upgraded delivery charges, if offered and selected, are non-refundable unless the return results from our error or applicable law requires otherwise.

We strongly recommend using a tracked return service. Customers are responsible for retaining the return receipt and tracking information until the return is completed.

7. Return Inspection

After an authorized return is delivered, we will inspect the product to determine whether it meets this policy.

We will notify you by email when the return has been received and whether the refund has been approved, partially approved, or declined.

Inspection generally takes up to five business days after the returned product reaches the approved return location.

If a return does not meet the eligibility requirements, we may:

• Decline the refund;

• Approve a partial refund reflecting diminished value;

• Request additional information;

• Arrange to return the product to you at your expense, where appropriate and permitted by law.

8. Refund Processing

Approved refunds are issued to the original payment method used for the order.

After a refund is issued, banks, card providers, PayPal, and other payment processors may require additional processing time before the funds appear in your account. This commonly takes between 5 and 10 business days but may vary by provider.

fanormj.shop cannot issue a refund to a different payment card, bank account, electronic wallet, or person unless required or permitted by the payment provider.

Any foreign exchange differences, payment provider charges, or bank charges are determined by the applicable financial institution and are outside our control.

9. Partial Refunds

A partial refund may be issued where permitted by law if:

• The product shows use or handling beyond reasonable inspection;

• Packaging, accessories, tags, manuals, or components are missing;

• The product has been damaged after delivery;

• The product has decreased in value because of the customer’s handling;

• Only part of a multi-product order or promotional bundle is returned.

We will explain any applicable deduction before completing the refund.

10. Exchanges

We do not guarantee direct product exchanges because inventory may change before a return is received.

The recommended process is:

1. Request authorization to return the original product;

2. Return the eligible product according to our instructions;

3. Place a new order for the replacement product.

A replacement may be provided directly when the original product was damaged, defective, incorrect, or incomplete.

11. Order Cancellations

To request cancellation, email info@fanormj.shop as soon as possible after placing the order.

We will attempt to cancel orders that have not entered processing or fulfilment. Cancellation is not guaranteed once an order has been processed, packaged, transferred to a fulfilment partner, or dispatched.

If cancellation is no longer possible, you may request a return after delivery, subject to this policy.

12. Refused and Unclaimed Deliveries

If an order is refused, left unclaimed, or returned because of an incorrect or incomplete address supplied by the customer, any refund may be reduced by reasonable return transportation, handling, redirection, customs, or carrier charges incurred by fanormj.shop, where permitted by law.

No deduction will be made where the delivery failure resulted from our error or the carrier’s confirmed error.

13. Packages Marked as Delivered

When tracking shows that a package was delivered but you cannot locate it:

1. Check all entrances, mailboxes, parcel lockers, reception areas, and safe locations;

2. Ask household members, neighbours, building management, or reception staff;

3. Confirm that the delivery address on your order is correct;

4. Contact the carrier using the tracking number;

5. Email info@fanormj.shop if the package remains missing.

We will review available tracking and delivery information and assist with an appropriate carrier investigation. A replacement or refund will depend on the results of that investigation and applicable consumer law.

14. Chargebacks and Payment Disputes

Please contact info@fanormj.shop before filing a payment dispute so that we have an opportunity to investigate and resolve the matter.

Submitting false, duplicate, or fraudulent disputes may delay resolution. Nothing in this section limits your lawful right to contact your bank, card issuer, payment provider, or consumer protection authority.

15. Statutory Consumer Rights

This policy does not exclude, restrict, or replace any guarantee, warranty, remedy, cancellation right, or other consumer right that cannot legally be excluded under applicable Canadian federal, provincial, or territorial law.

Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement applies.

16. Contact

For return, exchange, cancellation, or refund assistance, contact:

Email: info@fanormj.shop
Website: fanormj.shop